Request reviews automatically | Get reputation data into your CRM
What is Birdeye?
Birdeye is a reputation and customer experience platform. Businesses use it to request and monitor reviews across the sites customers actually read, keep location listings accurate, run surveys, and message customers from one inbox.
The value shows up when review requests fire at the right moment — right after a job is marked complete, an invoice is paid, or a ticket is closed — which means Birdeye needs to hear from whichever system owns that event.
Business Process Automation with Connex & Birdeye
Most Birdeye projects we see are about timing and routing rather than about Birdeye itself.
Work we commonly build:
- Fire a review request the moment a job, appointment, or invoice is marked complete in your CRM, field service tool, or accounting system
- Write new reviews and ratings back into the customer record so your team sees them in context
- Route negative feedback to a manager in Slack or email before it becomes a public review
- Keep customer and location data in sync between Birdeye and your system of record
- Roll review volume and sentiment into a reporting dashboard alongside your other metrics
If the tool holding the trigger event has an API, we can connect it.
