A consultant available 24/7 on Slack and Notion for a German NGO
TABLE OF CONTENTS
- Intuitive place for consultants to ask questions, Slack
- Standardized Notion as a knowledge database
- Wait times reduced from hours to just a minute
The Client
The organization is a leading language school in Germany. It has a related non-profit initiative that assists immigrants in Germany, particularly in securing government programs to help them find employment
The Challenge
- Information about specific government programs is dispersed across various Notion databases, pages, and workspaces.
- This is due to the difficulty in structuring data within Notion in a universally understandable, easily findable, and input-friendly manner.
- Junior consultants typically
- first search for information in Notion, then
- reach out to all Senior consultants on Slack to determine who has the most experience in a particular topic. Finally,
- they then wait for a response.
- This process causes significant delays as Juniors often wait hours for a Senior's response, interrupting the Seniors' workday with requests.
The Solution
- Connex implemented a Slack bot that could be tagged at any time.
- The bot uses AI to get questions and provide answers, Notion as its knowledge database, and Zapier to connect both.
- Users can ask questions in an unstructured conversation format. The bot retrieves the requested information from Notion-Pinecone and responds, much like a Senior team member would.
- The bot can learn new information directly from Slack, either through a quick command or an emoji. This action creates an entry in Notion that serves as training data for the AI.
- Notion and the AI are kept synchronized, allowing anyone to update the information retrievable by AI from Notion.
The Results
- Connex consolidated a unique method for consistent data storage in Notion, which paved the way for integrations.
- Junior consultants can now ask questions directly through Slack, their preferred daily app.
- Wait times have been reduced from hours to just a minute.
- Senior consultants no longer face interruptions.
- Both Junior and Senior consultants can now double their work capacity.
Tech Used
- Slack is the interface and common app at Match Talent.
- Notion as the knowledge database.
- OpenAI as the AI.
- Pinecone as the AI database.
- Zapier to connect all apps.
