TABLE OF CONTENTS
How RCT manages hundreds of translations a month with a 3-person team
- Saved 40 hours a month on administrative tasks
- Improved linguists satisfaction through a portal where they can manage their payment information and projects
- Revenue increased by 10% due to clarity on which projects to invoice
The Client
Respond Crisis: Translation is an NGO that mobilize around the clock to provide professional trauma-informed interpretation and translation services to migrants, refugees, and all for whom language is a barrier to accessing safety and dignity.
The Challenge
- Interns built R:CT’s AirTable system to track translation projects and translators
- The system needed improvements and the Interns were no longer available
- Organizational growth was being hampered by tedious project management tasks inside Airtable
The Solution
Developed Interfaces to gain insight into the finances and status of translation projects.
Streamlined the new linguist onboarding process through forms and automations providing:
- Linguists with a portal.
- Integrated with Quickbooks to automate the invoicing process.
The Results
- Saved 40 hours a month on administrative tasks.
- Improved linguists satisfaction through a portal where they can manage their payment information and projects.
- Revenue increased by 10% due to clarity on which projects to invoice.
Tech Used
- Quickbooks Online
- Zapier
- Airtable for Project Management
