Privacy Policy

Privacy Policy

Overview

Our Service Model

Client Data Protection

No Local Data Storage

• We do not download or store client data on our local systems

• All work is performed directly within client platforms and systems

• We maintain a strict "no local storage" policy for client data

Access Management

• Client platforms are accessed only through client-provided credentials or platform-specific role assignments

• Temporary access credentials are securely stored in our enterprise-grade password management system

• Clients retain full control over access permissions and can revoke access at any time

• We recommend and support client-controlled access methods, such as platform-specific consultant roles where available

Service Delivery

• Our services are delivered primarily through scheduled video conference sessions

• Session recordings, when permitted by clients, are stored securely

• Clients may request sessions to be unrecorded for sensitive operations

• We work exclusively on client systems during these sessions

• Post-session, we do not maintain ongoing access unless specifically arranged

Confidentiality and NDAs

Client Confidentiality

• We maintain strict confidentiality of all client information

• We do not share information between clients

• We do not discuss client systems, processes, or business practices with third parties

• Our employees are bound by confidentiality obligations that extend to all client relationships

Non-Disclosure Agreements

• We honor and comply with client-provided NDAs

• All our employees are bound by these agreements

• Confidentiality obligations extend beyond the duration of service delivery

Information We Collect

• Names of client representatives

• Business email addresses

• Business phone numbers

• Business communication records

Security Measures

Access Control

• All temporary access credentials are stored in our secure password management system

• Access to client systems is limited to active service delivery periods

• We implement role-based access control for our team members

• Remote access is conducted exclusively through secure, encrypted connections

Employee Training

• All employees receive training on data security practices

• Employees are trained in secure remote access procedures

• Regular updates on security best practices are provided to our team

Service Communications

• Primary communication occurs through business email and video conferencing

• We maintain minimal communication records necessary for service delivery

• Technical documentation is created and stored within client systems, not locally

Changes to This Policy

Contact Information