Terms & Conditions

Terms and Conditions

1. Overview

2. Services

2.1 Service Description

• Software integration setup and configuration

• Automation workflow development

• Technical consulting and troubleshooting

• Integration maintenance and updates

2.2 Service Delivery

• Services are delivered remotely through secure video conferencing

• Work is performed directly within client systems and platforms

• Services are provided during scheduled sessions only

2.3 Availability

• We typically offer same-day or next-day availability

• Service scheduling is subject to our team's availability

• We reserve the right to reschedule sessions if necessary

3. Payment Terms

3.1 Prepayment Requirement

• All services must be prepaid

• Payment is required at the time of scheduling

• Services will not commence until payment is received

3.2 Service Packages

• Single hour bookings are available

• Bulk hour packages can be purchased

• Bulk hours are provided with a unique access code

• Unused prepaid hours do not expire

3.3 Refund Policy

• All sales are final

• No refunds will be issued for unused services

• Prepaid hours remain valid for future use

4. Intellectual Property

4.1 Ownership

• All automations and integrations created during service delivery belong to the client

• Clients retain full ownership of their systems, data, and workflows

• We claim no intellectual property rights over client-specific developments

4.2 Client Systems

• We work within client-owned platforms and systems

• Clients are responsible for maintaining their system licenses and access

• We do not provide licenses for third-party software or platforms

5. Warranties and Limitations

5.1 Service Warranty

• We warrant that services will be performed in a professional manner

• We do not guarantee specific outcomes or results

• We do not warrant the performance of third-party platforms or APIs

5.2 Third-Party Services

• We are not responsible for third-party service interruptions

• We do not guarantee the continued functionality of third-party APIs

• Changes in third-party platforms may affect automation performance

5.3 Limitation of Liability

• Our liability is limited to the amount paid for the specific service hour

• We are not liable for:
• Third-party platform changes or failures
• Integration failures due to API changes
• Consequential or indirect damages
• Business interruption or lost profits

6. Client Responsibilities

6.1 Access and Credentials

• Clients must provide necessary system access

• Clients are responsible for managing access credentials

• Clients must maintain valid licenses for their platforms

6.2 Technical Requirements

• Clients must ensure stable internet connectivity

• Clients are responsible for their system compatibility

• Clients must maintain current platform versions

7. Term and Termination

7.1 Service Period

• Services are provided on an hourly basis

• Each session concludes at the end of the scheduled hour

• No long-term commitment is required

7.2 Termination

• Either party may decline to schedule future sessions

• Prepaid hours remain valid regardless of service gaps

• We reserve the right to terminate services for violations of these Terms

8. Confidentiality

8.1 Client Information

• We maintain strict confidentiality of client information

• We do not share information between clients

• Client data is accessed only during service delivery

8.2 Non-Disclosure

• We honor client-provided NDAs

• Our team is bound by confidentiality obligations

• Confidentiality extends beyond service delivery

9. Modifications to Terms

10. Contact Information