Zapier's official WhatsApp connector doesn't allow sending messages to others; it only allows sending messages to your private number, and only using specific templates. This works when you want to get notified, for example, whenever there's a new sale. However, it's very limited if you want to notify contacts, clients, prospects, etc.
However, there are third-party apps that can help!
Learn how small teams use Notion for workflow automation—building a custom CRM, task tracker, and knowledge base in one workspace without extra software.
Learn how to use Make to automatically analyze incoming Zoho Desk tickets, generate AI-drafted responses from your knowledge base, and reduce agent workload.